Privacy Policy

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Please read this Privacy Policy carefully. Evie’s Pet Adventures (ABN 12238895738) understands that your privacy is very important and is committed to protecting personal information collected from you.  In this Privacy Policy “we”, “us” or “our” means Evie’s Pet Adventures. We collect certain personal information from our visitors, users, customers, and other people who come into contact with us (“you” or “your”). This Privacy Policy outlines how we collect, hold, use and disclose personal information as required by the Privacy Act 1988  (“Privacy Act”) and Australian Privacy Principles. We value our users and will only use your personal information in accordance with this Privacy Policy. For the purposes of this Privacy Policy, “personal information” is any information that personally identifies you or may reasonably be used to personally identify you. By accessing or using our website or any of our services (“Services“), you acknowledge and agree to this Privacy Policy and agree to our Terms and Conditions.  Our Terms and Conditions may be accessed by request via the "Contact" section of our website.

Personal Information

The personal information that we collect and hold about you depends on your interaction with us.  We collect and hold your personal information during your use of the website or our Services. The kind of information we may collect and hold includes, but is not limited to: 

• your name and contact details, including your street address, email address, and telephone number; 
• pet details (for example pet name, breed, age and medical history); 
• photos of your pet;
• details regarding services we have provided for you and/or conversations between us and you;
• payment information;
• website usage data including cookies; 
• any other information you provide to us which is necessary for or incidental to your use of the website or our Services.

Before disclosing personal information to us about someone else – you must gain that person’s consent for their information to be used in accordance with the terms of this Privacy Policy. 

How We Hold Personal Information

We will generally gather and hold personal information about you directly by way of online forms and other documents or information you submit to us (whether in paper or electronic form), correspondence you provide to us and telephone calls, text messages, emails or meetings with you, as well as in-person conversations. You acknowledge that transmitting information over the internet is inherently insecure. The security of your data sent over the internet cannot be guaranteed by us. 

How We Use Personal Information

Unless otherwise required or permitted by law, we will only use your personal information in accordance with this Privacy Policy, including the following purposes:

• to provide our Services to you;
• to verify your identity;
• to allow you to use our website;
• to make sure our website and Services are  functioning correctly;
• to contact and communicate with you;
• for administrative purposes and accurate record keeping;
• to answer any questions or inquiries you direct to us;
• in dealing with any third party with whom we must interact in order to provide your Service (E.g. vet clinic)
• for marketing;
• to manage our relationship with you, to manage the payment and recovery of amounts payable to us by you or an entity related to you (as applicable);
• for other purposes which are reasonably necessary in connection with our normal functions and activities, including without limitation to comply with our legal obligations; and
• if an exceptional circumstance arises for disclosing your information, such as if there are grounds to believe that disclosure is necessary to prevent a threat to life or health (to you or your pet).

You expressly consent and authorize us to collect, use and disclose your personal information for the above purposes. You may at any time refuse to provide us with your personal information or withdraw your consent for us to collect, use and disclose your personal information for the above purposes. However, if we are unable to collect personal information relating to you, we may be unable to provide you with the Services you require or continue our relationship with you. You are responsible for the quality, accuracy, and integrity of any information provided to us. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the Services you are seeking.

Disclosure of Your Personal Information

We may disclose your personal information to the following third parties for the relevant purposes set out above:

• any industry body, tribunal, court or otherwise in connection with any complaint made by you about us; 
• debt collectors; 
• our employees, contractors and/or related entities; 
• our existing business partners; 
• professional advisers such as accountants;
• third parties to collect and process website data. This may include parties who store data outside of Australia; and
• other entities with your consent or otherwise as required by law, binding regulation, or court order.

The above list is not fully inclusive. 

Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Sensitive Information

Under the Australian Privacy Principles - sensitive information is given a higher level of protection. Sensitive information may relate to your racial or ethnic origin, professional associations or memberships, philosophical beliefs, or health information. With your consent such information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected or used or disclosed if required by law.

Information Communications

From time to time, we may use your personal information to contact you via email with promotional materials, informative updates, and other information that may be of interest to you, including but not limited to offers, specials, products and services that we have available. If at any time you decide you no longer wish to receive such information and communications from us, you can unsubscribe by notifying us using the Contact section of our website. All communications will be directly from us or our affiliates and we do not and will not sell any of your personal information to third parties.

Web Analytics, Metrics and Beacons

In using the website or our Services, we may collect information about you to help us provide, maintain, and improve the quality of both the website and our Services as we see fit. When you engage and visit our website, we may collect and store some or all of the following information: 

• the IP address that you used to access the website; 
• date and time, 
• pages and items clicked on our website; and
• the browser and operating system used. 

This information is gathered and collected to measure the number of visitors we have on our website, and the various sections of our website they engage, which is done to identify the performance of the system and the website. To track activity and analyze the visits to our website, we use web metrics services. This information helps us to develop and maintain the website and our Services, analyse usage patterns, and make navigation of the website more useful. We will not sell this information to third parties or use it for associating search terms or patterns of site navigation with individual users. Such information is intended to be used as an aggregate across many users for productivity purposes, whilst maintaining your privacy. Web beacons (also known as single-pixel gifs) may be contained on our website’s pages and are electronic images that are used along with cookies to analyse how our website is used to compile aggregated statistics. Web beacons may be used in some of our emails to let us know if both the email and links have been opened by recipients. In doing so, this allows us to engage and reflect on the effectiveness of communications and interactions with customers and users.

Cookies

Our website uses cookies, which helps improve the quality of our Services through tracking the pages you have visited. If you do not accept cookies, you may not be able to use the website to its full functionality. 

Children

The website and our Services are only for those over the age of 18. By using the website or our Services, you warrant that you are 18 years or older.

Site Security

The website transports data over open networks, such as through the Internet and via email. Accordingly, we cannot guarantee that any communication or material transmitted via such open networks is safe and/or secure. In using the website and our Services, you should remain mindful and careful of the fact that disclosure of personal information over an open network is potentially accessible to unintended third parties. Data may be lost during transmission and may be accessed by unauthorized third parties. As such, we do not accept any liability for losses, either direct or indirect, in regard to the security of your personal information or data in using the website or our Services, and through any transfers of data via the Internet. If you do not accept this, you must not use the website or our Services. We cannot and do not guarantee the complete security of your personal information when you use our website.

Personal Information Safety

We commit to taking appropriate measures to keep your data safe – such as storing it in a password protected system which is only accessible by people authorized by us. We take reasonable steps to protect your personal information from unauthorized access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. Accordingly, we cannot and do not ensure or warrant the security or privacy of your personal information. You transmit your personal information to us at your own risk.

External Site Links

Our website may contain links or references to sites controlled by parties other than us, and which may include third party products and services to which this Privacy Policy does not apply. If you access a site operated by a third party you may be disclosing personal information. We do not take any responsibility for such disclosure or for maintaining the confidentiality or security of such information. These third parties may have separate and independent Terms of Service and Privacy Policies, which you may become subject to. To the maximum extent permitted by law, we are not responsible nor liable for the activities, content, and information contained on a linked website on the website, or the accuracy, relevance, completeness, suitability, or appropriateness of such information.

Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, whether you are still a customer of ours, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements. Data that has been aggregated so that you cannot be individually recognised from it, may be kept indefinitely.

Information Access

You may request a copy of the personal information that we hold about you by contacting us using the Contact section on our website. 

Accuracy and Completeness of Personal Information

While we will aim to ensure that the personal information collected from you is up to date, accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary the personal information that we hold about you, by using the Contact section on our website.

Requests to Delete Your Personal Information

If you would like to remove any, or all, of your personal information, please contact us using the Contact section on our website. 

Complaints

If you believe that we have breached any applicable Australian Privacy Principles, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us, using the Contact section on our website. We will then provide you with details as to how we propose to deal with the complaint. 

Anonymity and Pseudonyms

You have the option of not identifying yourself or using a pseudonym when dealing with us in relation to privacy matters unless we are required by law or a court/tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself in the circumstances.

Changes to Our Privacy Policy

From time to time, and at any given time, we may revise this Privacy Policy to take account of new laws and technology, changes to our functions and activities, and to make sure it remains appropriate. Revised Privacy Policies will apply to any information about you created or received after the change takes effect and to the information we already hold about you at the time of the change. We therefore strongly recommend that you re-read this Privacy Policy periodically to see if changes have been made and if so to consider whether they may have affected you.

Last Updated: 21 January 2025